Welcome to the Support page!

Find our tutorials on the features below or by clicking one of the buttons below.

 
Comparing Revisions

Compare Revisions enables users to compare side-by-side with the previous version of the document and the current one. This feature easily shows users the new changes highlighted in red and green.

Note: This feature applies only to All Facility Letters with version numbers (e.g. AFL 20-57.4).

How to use Compare
  1. Go to the document with a version number.

  2. On the right side of the page, click the button, Compare Revisions (if available).

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Viewing Revisions
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  • Comparing Text

    • The left side of the page is the previous version of the document.

      • Text highlighted in red shows deleted text from the current version of the document.​

    • The right side of the page is the current version.

      • Text highlighted in green shows the updated text.​

    • You can view these changes on the right side of the page.

  • Individually, you can search each version of the document on the top left by clicking the magnifier icon.​

Create, view & edit Bookmarks

Let Clearpol remember your frequently visited policies/regulations. The bookmarks feature allows users who are logged in to save documents for later reference.

Adding a Bookmark
  1. Open app.clearpol.com and login to your account.

  2. Go to the document you want to view again in the future.

  3. On the top right of the page, click Bookmark this document as shown in the image below.

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Viewing your Bookmarks
  1. When logged in, the side menu will now have a Bookmark icon. Click the Icon or the text to go to the Bookmarks page.

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You should now be viewing a page similar to this depending on your bookmarks:

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Removing Bookmarks
  1. Similarly to adding bookmarks, open app.clearpol.com and login to your account.

  2. Two ways to remove your bookmark:​​​​​

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  • Go to the document you bookmarked. On the top right of the page, click Remove bookmark.

  • Go to the bookmarks page from the side menu and view your bookmarks. Click Remove bookmark on the left side of the document you want to remove.

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Login and Signup Feature
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Logging in allows users access to features like Bookmarks, Teams as well as viewing specific regulations tailored to your facility type. These features are unavailable when logged out, so make sure to stay logged in to take advantage of these powerful tools!

How to Signup
  1. If you don't have an existing account, click the signup button or use one of the sign up forms found throughout the site.

  2. On this signup page, enter your information, don't worry any of the information submitted can be changed by contacting us.

  3. If prompted follow any of the next steps, otherwise you will be brought to the home page while logged in to your new Clearpol account.

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How to Login
  1. Click the login button found on the top right of the site.

  2. Enter your email that was used when creating an account, and check your inbox for a link to log in.

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How to Sign out
  1. ​Click on your username found on the top right of the page, this will open a dropdown menu to log out.

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Changing Regulations
  1. On the home page click the dropdown menu and choose the type of regulations you wish to view.

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Still having issues with signup/login? Please message us with the chat bot on the bottom left of the page.

 
Advanced Search Engine

Clearpol's advanced search engine tool has an easy-to-use interface that makes finding regulations/policies quick and easy.

You can find the search tool on the top of the page.

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By clicking Advanced Search, you can filter by State or Federal regulation types.

The example below will filter the search results for All Facility Letters (AFLs) with the search term 'covid'. 

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After pressing Enter or clicking Go, you will now see your results filtered with the most relevant documents.

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Teams Feature

Users can create or join a team of other users in which they can easily share regulations with each other. Teams is currently in an early state and we plan to add many more features in the future. Teams will become a strong tool to keep team members in compliance and up to date on any and all regulations.

How to access the Teams page
  1. Click the teams icon on the side menu.

  2. Here you can view your team, view team members contact information, and add new team members.

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Adding team members
  1. While on the team page or while viewing a document, use the team member add form on the right side of the page.

  2. You can only add users who are not part of a team. You can also add users who do not have a Clearpol account, to let them know you want to collaborate.

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Sharing regulations with team members
  1. Open the document you wish to share with team members.

  2. On the right side click the user you wish to share the document with.

  3. Here you can send a message along with the document to your team member.

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Need help managing your team? Please message us with the chat bot on the bottom left of the page.

 
Notifications feature

Users can enable desktop push notifications to get notified as soon as a new regulation is released. Users also now have access to on-site notifications to see when they get assigned a new task from their team, when team members comment on a regulation and when a new regulation is released.

How to enable desktop notifications
  1. Click the notification alert or visit the settings page.

   2. If prompted from your browser, allow notifications from site.

   3. Click the option to opt in and wait for the success message.

Now whenever a new regulation is released you will be the first to know.

(Safari and iOS devices are currently not supported)

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How to disable desktop notifications
  1. Visit the settings page.

  2. Click the option to opt out of notifications.

Possible issues when enabling notifications
  1. Make sure you are logged in to your Clearpol account.

  2. Make sure your browser can allow notifications from our site, below are known issues that may prevent this:
    a. Using a browser in Incognito/Private mode.
    b. Having notifications for our site blocked/denied.

  3. If you do not see options to enable or disable notifications in the settings page, please check your browser's notification settings, then refresh the page.

How to use on-site notifications

Whenever you have a new notification you will be notified here.

 

 

Click on the notification icon to view your notifications.

Here you can also mark all your notifications as read.
Notifications here are made from new regulation releases and from various team features.
Click on the notification itself to be redirected to the new regulation or to visit the team page. 
Refreshing the page will display any new notifications you may have received.

Still having issues with notifications? Please message us with the chat bot on the bottom left of the page.

 
Printing documents
  1. While viewing a document, click the three dots located at the top right corner of the document viewer.

  2. Click "Print PDF", configure your print settings if needed, then click "Print".

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Getting Support

Still need help? These are different ways to contact us:

  1. Message our chat bot, located on the bottom left of this page, to directly message us and get immediate help.

   2. Using our Ask for Help page.

   3. Email us info@clearpol.com.

   4. Call or Text us at (323) 701-1031.

We will respond within 24 hours.

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